After the introduction of online banking, financial transactions have become convenient. Since then, the banking industry has never been the same. Nowadays, customers no longer wait for long lines in a real bank to do their financial transactions because they only need to click their mobile phones to access their accounts. However, online banking is not a perfect system and still possesses an array of red flags.
Digital banking is an extension of the transactional facility of banks through a set of secured digital channels. It is done by taking care of data security, related risk mitigation and regulatory aspects performed by the bank itself. Modern technologies such as the internet and mobile banking services adoption give banking an edge in convenience.
The up to date digital technologies such as social media, analytics, and payment solutions are essential in aiming towards providing the customers the comfort and top of the line services where digital banking is achieved. But there is more to digital banking than its constructive definition.
What Is It All About?
According to Stanley Epstein, director of Citadel Advantage Ltd, digital banking is the application of technology that ensures a seamless end to end processing of banking transactions or operations. It is initiated by the client, guaranteeing maximum utility to its terms of availability, usefulness, and cost. It’s a vital part of the bank concerning reduced operating costs with zero errors and enhanced services.
More than two decades ago, banks were following a physical bank branch network system, which was a costly and high maintenance method of banking. However, after the adoption of mobile banking in recent years, the cost to income ratio of most banks increased at around 45% to 55%. Though the ratio is significant, it is proven to be a lot better than the traditional method.
Digital banking allows its client the luxury of banking anytime and anywhere. All throughout the year, the features offered in digital banking are available unless maintenance is required. On the clients personal banking page he or she can see the real-time summary of his or her accounts and can do any transaction with just a click. Although not all features of a traditional banking method are available in digital banking, most of the essential operations are possible online – like paying bills, flight reservations, checking of accounts, fund transfers, and so on. The convenience lies in that you actually don’t go to a physical bank. Not only does digital banking help its clients through their daily financial transactions, but it also helps the environment through saving a lot of paper in the process.
How Technology Affects Banking
Technology has brought a new revolution of innovative solutions primarily in the financial industry. An established traditional banking structure is now moving conveniently in its system. One of the most significant focuses of larger banks is automation where fast transaction and real-time results are highly attainable. It has become a more comfortable solution than traditional banking arrangements.
Banks today come up with a lot of user-friendly applications to aid their customers. A lot of businesses also thrive in the technology of digital banking including companies like Amazon and eBay. Through digital banking, customers can pay their online orders in real time without the hassle of going to the physical store. Also, these businesses can manage their accounts efficiently through digital banking by accessing bank activities such as their bank checks, deposits, wire funds and more.
Transferring money has never been this convenient. The utmost important aspect of every customer and business is time, and that necessity gets highly valued by digital banking. Business owners and financial employment activities are made more accessible. And some transfers can be automated, which in return saves time for both the company and its employees.
Through digital banking, traveling, entertainment, food trips, health, and even shopping have become more efficient, timesaving and hassle-free. But it doesn’t stop there. Digital banking has a wide array of future potential. Digital banking has changed the banking world for good and has become the face of advanced technology.
The traditional banks are slowly transitioning into online banking services to cover a wide array of customers. As the generation grows innovatively, online banking becomes more popular than conventional banks due to its features like paying bills online, bank account transaction access, money transfers, and more. It makes everything an everyday consumer do with their finances more comfortable and hassle-free.
Banks began to incorporate new technological ways to deliver online services that reduce operational cost. This effort leads to a thriving online banking industry which enables consumers to open new accounts and process loan applications via the internet or the bank’s official website.
The Benefits Of Online banking
Paying Bills Online – Customers can now pay their bills online at their home. With the use of online access, they can conveniently process a transaction. It eliminates the long waiting line in ATMs and also reduces the hassle of going to the physical store to pay bills.
View Transactions Online – Online banking allows its customers to view their real-time transaction with the use of their mobile phones or computers. It is considered the quickest way to check financial transaction whether it has pushed through or not. Even an unauthorized transaction becomes traceable, and the feature eliminates the risk of losing receipts as well.
Transfer Money Between Accounts – Online banking allows its clients to transfer money online. In the traditional method, transactions are processed inside the physical banks. But with online banking, money transfers can now be done anywhere at any time. Transferring money between different banks is possible too. It saves time and effort and lessens the fear of carrying a lot of cash.
Mobile Banking – Most modern banks offer mobile applications for its client to access their accounts through their smartphones. It makes online banking even more convenient. However, the user must be sure that the network in which they are trying to access their accounts is secured to avoid data leaks.
Syncing With Money Applications – A lot of the money apps synchronize automatically with the customer’s banking information. This feature allows the customer to budget their accounts more efficiently. Its applications also work on both mobile and home computers. It enables the bank and its customers to have paperless transactions as well. Though some small banks still don’t offer some of these features, it’s one of the things they can look forward to.
Protection Online – Banks that offer online banking feature also provides cybersecurity services. It ensures the customers protected data and information. There are encrypted codes that only the bank personnel can process through.
Convenience – Online banking is open for business anytime and anywhere as long as the internet is available. Real-time bank account balances are available in just a few clicks away through the bank internet gateway. However, expect a technical maintenance every once in a while to ensure that the system is working properly.
Better Rates – Given that online banks bypass the infrastructure and overhead cost, it enables the financial institution to offer higher rates on savings and loan rates compared to traditional banks. Some even provide high yield account checking.
Ease Of Use – Online bank accounts are more accessible to set up than opening a bank account on a physical bank. A lot of banks that offer online services offer the option of inputting customers’ data online.
Online banking has revolutionized the financial industry with its wide variety of features and services. It enables the customer to experience comfort in their financial activities. Though traditional banking methods are still present, online banking options dominate with their convenient financial transactions. Online banking is much more user-friendly than conventional banking, and as it continues to change the customer’s banking experience, its future applications can reach a high level of technological expectations.